Return and Refund Policy

We sincerely hope that you will be pleased with our products, however we realize that sometimes you might want to make a return and apply for a refund. If that is the case, you have 14 days after you receive your purchase to return the product(s) and apply for a refund. We will process returns, refunds or exchanges according to the guidelines below.

Disclaimer:

Address or other customer error: If a package is returned intact to SOLMAR due to an address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise.

Violation of laws: If a package is returned to SOLMAR due to the violation of a country's laws, the customer will be responsible for any fees (such as quarantine, warehousing or shipping) billed to SOLMAR. A refund will be issued to the customer, minus the freight.

Customer refusal: If a customer refuses a package because of additional fees (taxes or for any other reason), SOLMAR will issue a refund for the customer only, minus the freight and taxes, upon receipt of the returned package and inspection that all originally shipped goods have been returned. The customer will be responsible for any shipping fees incurred.

Custom seizure: If a package has been halted/seized by customs or abandoned by the shipping carrier, the customer will not receive credit for the order. If and when SOLMAR receives the returned package intact, a refund will be issued to the customer only, minus the freight and taxes.

Lost packages: Lost packages must be reported to SOLMAR within 14 days from the date of shipment confirmation. SOLMAR cannot be held liable for refunds or replacements for more than one calendar month. For any returned package: For any order that is returned to SOLMAR, if the return shipping cost is greater than the cost of the good ordered, SOLMAR will instruct the carrier to abandon the package. In such a case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost.

Destroyed or unreturned packages: If a package has been destroyed by custom or the carrier, or has otherwise not been returned to SOLMAR, we cannot issue a refund for the order.

Any duties or taxes that may apply are the customer's responsibility.

Redelivery Fee & Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, you will be responsible for Shipping & Handling unless it is due to company or Carrier error.

Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and Shipping & Handling if confirmed defective, damaged or wrong item is shipped. Please contact us within 14 days of delivery for an immediate resolution. To ensure proper processing of the claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation. For 'defective' claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section.

Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order.

Damaged or Missing Items: Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 14 days of merchandise receipt. Please retain all packaging material in case an inspection is necessary. In the case of shipping damages, we may contact the carrier.

Undelivered, Unclaimed, Refused, or Returned Packages: Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a company error.

Free Shipping Offers: For 'free shipping' packages, shipping cost will be assessed and deducted from final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded, unless it is a company error. Non-refundable shipping applies to both domestic and international shipping.

*Special Restrictions*

 We will not charge a restocking fee for an exchange, but customers may have to bear the shipping fee. For refunds, the shipping fee will be deducted from your refund. But if the error is our fault, you will get a full refund. After your exchange or return request has been confirmed, you will be given a return address to send the items back to us.

If you want to exchange or return a product, please email pictures of the item first. You may make an even exchange for the same, identical item, or you may exchange it for a different style and pay the price difference.

We cannot accept items that are not in original condition. The returned items must be unaltered, unworn, undamaged, and all tags and packaging must be included and attached.

Items that have been opened or used, unless damaged or defective, cannot be returned.

The item must be in its original condition, without any signs of use, free from any foreign odors (such as detergent, etc.), and with all original tags and packaging intact.

• Refunds will be issued to the original method of payment or as e-gift card after the item is received and inspected for defects or violations of the return conditions.

• Items purchased during final sale are non-returnable.

• Online orders can be returned by mail. Return shipping costs are covered by the seller. The initial shipping fee to the customer is non-refundable, except in the case of defective items.

Presents

If the product was marked as a gift upon purchase and delivered directly to you, you will receive a gift credit in the amount of your return. As soon as the returned product is received, you will be sent a gift certificate.

If upon purchase the item was not marked as a gift, or the donor received an order that was sent to you later, we will send a refund to the donor and he will know about your return.

Terms and Conditions

All returns are processed and inspected for compliance with the return conditions on a case-by-case basis and at the discretion of SOLMAR, including determining if an item is unworn and unwashed, to ensure the best experience for our customers. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the denial of future transactions or returns. If we decide to provide a refund beyond 30 days or in the absence of proof of purchase, the refund will be issued as a gift card sent to your email address.

In some circumstances, we may require additional information, including personal information, for verification purposes. SOLMAR’s activities regarding the collection, use, and sharing of such personal information are detailed in our PRIVACY POLICY.

The full terms and conditions of SOLMAR are available at the link HERE.

If you have any questions or send an inquiry to: info@solmar-store.com

Return and Refund Process:

1. To initiate a return, you can choose from 3 options:
- request via our email address: info@solmar-shop.com

- request via your Account - Orders - Request Return

- request via Returns Center

2. Once your request is reviewed, you will receive a return label via email.
3. You can drop off your package at UPS offices within 14 days from the creation of the return label.
4. Once your return is received and inspected, we will notify you whether your return is accepted or rejected.
This process can take up to 7 business days from the date your return tracking information is delivered.

Please note that refunds are processed after the package is received and inspected, with funds being credited to your bank account within 3-5 business days, depending on the processing times of financial institutions.
If the item is not in new condition, we reserve the right to void the credit or, if the credit has been used, to charge the used credit amount to your original payment method.

To return a product, send it by mail to Our warehouse: 

6500 NW 21st Ave, Bay 9-257, Fort Lauderdale, FL, 33309 USA

Please do not submit an order to our warehouse without prior notice and without a Return Authorization (RA) number. Your package will not be recognized and this will complicate the refund process.